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The Act-On integration connects your Act-On instance to allGood for Email Reply Management, so Mary can unsubscribe senders, sync contacts, and add them to marketing lists the moment she classifies a reply. Unlike allGood’s API-key integrations, Act-On connects over OAuth: you log in with an Act-On user and approve access. There’s no API key to create and no credentials to enter.

Before you begin

You’ll need an Act-On user login to authorize the connection — a dedicated or shared user on your own domain works fine, your choice. That user needs permission to:
  • Read contact lists
  • Update list records
  • Manage marketing-email opt-outs
You don’t need to create an API key or enter any credentials — you just log in and approve. allGood only ever receives access tokens; your password is never shared or stored.

Connect the integration

1

Open the integration

In allGood, go to SettingsIntegrations, then find Act-On under CRM.
Act-On listed under Integrations → CRM

Act-On listed under Integrations → CRM

2

Configure and connect

Leave Base URL as the default for US-hosted Act-On accounts, or enter https://api-eu.actonsoftware.com if your account is EU-hosted.Leave Account ID blank unless you plan to use the Fetch Act-On Contact step — it’s the only place that needs it. You’ll find it in Act-On under Account Details, as the number in Your Company (47294).Click Connect Act-On account.
Create Act-On integration form with Base URL, Account ID, and Connect Act-On account

Create Act-On integration form with Base URL, Account ID, and Connect Act-On account

3

Log in and approve

A window opens on Act-On’s login page. Sign in with your Act-On user and grant access. The window closes and the integration shows as connected.
Act-On login window

Act-On login window

Confirm it worked

Open any reply-management category, add an Act-On action, and check:
  • The Marketing List dropdown fills with your Act-On lists.
  • On Sync Contact to Act-On, after picking a list, the field picker shows that list’s columns.
If both populate, you’re connected.

Then: set up your actions

Once connected, configure what Mary does per reply category — unsubscribes, contact syncs, and marketing list adds. See Act-On Actions for the full field-by-field reference, including tokens and best practices.

Troubleshooting

allGood support needs to register your environment’s callback with Act-On. Reach out to us.
Confirm your account has classic contact lists and that the authorizing user can read them.
The authorizing user is likely missing a permission — list update or opt-out. Reconnect with a user that has both.