Skip to main content

What happened

allGood couldn’t build the email from your forward action’s settings.

Common causes

  • A syntax error in a template (the “only if” condition, recipients, subject, or body) — e.g. an unclosed {{ }} or {% %} tag.
  • A template refers to a filter or variable in a way that fails for this reply.

How to fix

Review the forward action’s templates, fix the error shown in the step details, and preview it against a test reply.

Will allGood retry?

No.