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The Messages page is your operational view into everything Mary has handled. It shows every processed reply, the category she assigned, and — if you click in — exactly why she classified it that way and what actions she fired. This is where you go when you want to confirm the system is working, debug a specific reply, or audit a category’s behavior after a prompt change. The Messages feed view

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The message feed

Processed emails are displayed as cards showing:
  • The email subject line
  • The sender’s name and email address
  • The category Mary assigned (e.g., → Human Request)
Cards are listed newest-first by default.

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Filtering by category

Use the tab bar at the top to slice the feed by category. Click Unsubscribe to see only unsubscribe replies, Bounce for bounces, and so on. Recents shows the most recently processed emails regardless of category. Filtering the Messages feed by category Filtering is the fastest way to spot-check a category after you’ve edited its prompt — open the tab, scan the recent matches, and confirm they all look right.

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Inspecting an individual email

Click any message card to open the detailed view. The detail panel is structured around the full processing pipeline, so you can see exactly what happened at each step. The detailed view of a single processed message The top of the panel shows:
  • The full email body as it arrived
  • The classification Mary assigned and her plain-English reasoning for why she made that call
Below that, expandable sections walk through the rest of the pipeline:
SectionWhat it shows
Classify EmailMary’s full reasoning for the category she chose
Extract FieldsThe values Mary pulled from the email body (if extraction was configured)
Fetch DataAny data retrieved from external systems (e.g., Marketo) before extraction
Execute ActionsWhich actions ran and their outcomes (success / failure / details)
Original EmailThe raw email as it arrived, headers and all
This view is the single best debugging tool when something looks off — you can see Mary’s reasoning, the values she extracted, and the result of every action she fired, all in one place.

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Re-running a misclassified email

If you spot an email that was classified incorrectly, you don’t have to wait for a similar reply to arrive again to test your fix. Click Re-run on the detail view and Mary will reprocess the email using your current category configuration. This is the standard workflow for tightening up a category prompt:
1

Find a misclassified example

Spot it in the feed or via Search.
2

Adjust the category prompt

Edit the category that should have caught it — or the one that incorrectly caught it.
3

Re-run the email

Open the message and click Re-run. Confirm the new classification is correct.
4

Lock it in with a test

Add the email to the Test Suite as a regression check so the fix can’t quietly break later.
Re-runs use your current configuration, so they’re also a quick way to retroactively reclassify a backlog of emails after a category change — open them one by one and re-run.